Table Of Content
On 7 day and longer cruises, there is a limit of one bottle of hard liquor per stateroom and on shorter cruises, pre-cruise purchases are limited to wine, champagne and beer (no hard liquor). Our goal is to always provide the most enjoyable and memorable cruise vacation experience for our guests. We appreciate any and all feedback, as we use it as an opportunity to continue enhancing our product and services. Purchasing transportationcan be done through Manage My Booking on carnival.com or bycontacting Carnival Reservations up to 2 days prior to the sail date.
Questions About Onboard Items
Carnival is happy to provide guests with consent for limited reproduction of the photographs purchased on board. Click here to print a copy of our Photo Release.When will I receive my Dreams Studio metal wall print purchase? Your order should arrive approximately six weeks after returning home. At time of booking, guests will be able to confirm their preferred dining choice. If their preference is not available, they may confirm an alternate time and be waitlisted for their preferred choice - there is no guarantee a waitlist will clear.
Pixels Photo Gallery and Dreams Studio Post Cruise Inquiries
Carnival’s Liquor and Beverage Policy states that guests are prohibited from bringing water, sodas and other non-alcoholic beverages on board that are packaged in bottles. They will be assessed a $500 charge, per violation, on their Sail & Sign® account. Information on this charge is included in Section 8 of Carnival’s Cruise Ticket Contract. The assessment of this charge does not allow a guest to continue smoking in his/her stateroom. If a guest is found to be in violation of our smoking policy, all guests in the stateroom may be disembarked from the vessel and risk not being allowed to sail on Carnival in the future. Guests will be responsible for all financial charges and expenses to return home, and no refund of unused cruise fare will be provided.
The Fun Shops (on board) Post Cruise Inquiries
If guests have not pre-paid their gratuities, the recommended, per person, amount will be posted to their Sail & Sign account on the second to last day of the cruise. Should a guest not be satisfied with the service they receive, they can contact the Guest Services desk while on board. This will allow us to address their concerns in a timely and appropriate fashion.
Please contact your bank for assistance — thank you for your understanding. Assigned Seating - Early Dining and Late DiningThis dining option offers guests a pre-set dining time for the duration of the cruise as well as the same table assignment each evening in the Main Dining Room. Guests who choose this option will not be able to reserve 'Your Time' open seating once on board.
And don't forget your personal toiletries (travel size or standard container size). U.S citizens are required to carry a passport book, valid for at least six months beyond the completion of travel. Visas and/or specific travel documentation may be required for some destinations. Except where it is a mandatory requirement, Carnival highly recommends that all guests travel with a passport book. The passport book must be valid for at least six months beyond the completion of travel. This will enhance the debarkation experience as delays may be expected upon return to the United States for those without one.
And each adult assigned to the same stateroom must purchase the program. While in port, a small quantity of non-alcoholic beverages (i.e., sparkling water, sodas, juice) packaged in cans or cartons may be brought on board. A small quantity is considered a maximum of 12 sealed, unopened cans/cartons of 12-ounces/354-ml each or less per person.
Money and Gratuities
MS Office or other specific software is not offered and you may not install your own software. Please note that as our services are carried via satellite, there are a few limitations compared to your home network. Guests can upgrade from one plan to another and use multiple devices, per plan, including their smart phone, laptop or the shipboard internet café, but only one device can be used at a time. On longer cruises, the first Cruise Elegant evening is scheduled for the second or third evening of the cruise. Depending on itinerary, the next Cruise Elegant evening is the second or third evening prior to the end of the cruise.
Contact Guest Care
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For additional information, please refer to the terms and conditions of the Cruise Ticket Contract. The survey is sent a day or two after the return and guests have 10 days to complete it. The survey works on smart phones, tablets, laptops, and other computers. Guests who are concerned about other guests violating our smoking policy should contact our onboard Guest Services team, so we can address the situation. This will help avoid uncomfortable situations between guests.
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Liquor may be subject to Customs duty if it exceeds allowable amount. These might include how to get your win/loss statement, a W2G/1099 statement, or your options for any balance left over in your account.
At the discretion of the guest, gratuities may be adjusted after they have been posted on the guest's account, while on board. Gratuities, as posted on a guest's Sail & Sign account, will be considered final after a guest disembarks and no changes will be made after the cruise. On embarkation day, a small quantity of non-alcoholicbeverages (i.e., sparkling water, sodas, energy drinks, juice, and milk),packaged in cans or cartons, may be brought on board and must be in the guest'scarry-on luggage.
In order to continuously exceed our guest expectations, we will be sending you a guest satisfaction survey. When you get home, the head of the household, which is the person who booked the cruise, will receive the survey via email. So, if someone has stood out and made your cruise that much more memorable, please let us know. If you have already sailed and need assistance, please send a detailed email to
Only wine or champagne that is ordered through The Fun Shops can be served in the dining room or Steakhouse. If the item is not consumed on board during the cruise, the guest may take it home provided the bottle has not been opened. Should guests wish to consume their wine or champagne in themain dining room, specialty restaurant or bar, a $15.00 USD corkage fee, per750-ml bottle, will be charged. A corkage fee is a charge that is assessed, attime of service, for every bottle that is served and not bought on thepremises. Birth certificates from Puerto Rico issued prior to July 1, 2010, are not valid forms of proof of citizenship and are not accepted by U.S. Guests from Puerto Rico either need to present a WHTI-compliant document or a government-issued photo ID with a validated birth certificate issued after July 1, 2010.
A small quantity is considered a maximum of 12 sealed,unopened cans/cartons of 12-ounces/354-ml each or less, per person. An unexpired government-issued photo ID is required of all guests 16 years of age and older. A Mobile/Digital version of an EDL is not an acceptable form of travel documentation. Guests are not required to have a Schengen Visa or other visas. A passport book (valid for at least six months beyond the completion of travel) is required for cruises that visit Greenland.
Upon purchasing Bottomless Bubbles, a sticker will be placed on the guest's Sail & Sign® card. In all areas where beverage service is offered, guests may show the Bottomless Bubbles sticker and receive a glass of the carbonated soft drink of their choice. One 16-ounce glass will be served at a time (10-ounce glass for juice) and only to the guest whose name appears on the Sail & Sign card with the Bottomless Bubbles sticker attached. Is an all-inclusive beverage program that allows guests to enjoy a wide range of alcoholic and non-alcoholic beverages by paying a flat daily rate.
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